FAQ (Frequently Asked Questions)
Here are some common questions our customers ask. If you need further assistance, feel free to contact us at [email protected].
1. How can I place an order?
Simply browse our website, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.
2. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
3. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. You can check the shipping details at checkout.
4. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on the carrier’s website.
5. What is your return and exchange policy?
We accept returns and exchanges within [X] days of receiving your order, provided the items are unworn, unwashed, and in their original condition with tags attached. For more details, please visit our Return & Exchange Policy page.
6. What should I do if I receive a damaged or incorrect item?
We’re sorry for any inconvenience! Please contact us at [email protected] with your order details and photos of the issue, and we will assist you in resolving it as soon as possible.
7. How do I choose the right size?
We provide a detailed Size Guide on each product page. If you need further assistance, feel free to contact us for recommendations.
8. Can I cancel or modify my order after placing it?
We process orders quickly, so please contact us at [email protected] as soon as possible if you need to make changes. We will do our best to assist you, but we cannot guarantee modifications once the order has been processed.
9. How can I contact customer service?
You can reach our customer support team by emailing [email protected]. We aim to respond to all inquiries as soon as possible.
If you have any other questions, feel free to get in touch. We’re happy to help! 💕