At ADOESMODE, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Please review our returns and refunds policy below.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within [X] days of receiving your order.
- Items must be unused, unworn, unwashed, and in their original condition with tags attached.
- Items must be returned in their original packaging.
- Sale items, accessories, and intimate wear (such as lingerie) are non-returnable for hygiene reasons.
2. How to Initiate a Return
To request a return, please follow these steps:
- Contact Us – Email us at [email protected] with your order number and the reason for your return.
- Receive Return Instructions – Our team will provide you with return shipping instructions.
- Ship Your Item – Send the item back using a trackable shipping method. The return shipping cost is the customer’s responsibility unless the item is defective or incorrect.
- Confirmation & Processing – Once we receive and inspect the item, we will notify you of the approval or rejection of your return.
3. Refund Policy
- Approved refunds will be processed within [X] business days after receiving the returned item.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable, except in cases of faulty or incorrect items.
- If you do not receive your refund within the expected time frame, please contact us for assistance.
4. Exchanges
If you need a different size or color, please request an exchange by contacting us at [email protected]. Exchanges are subject to stock availability.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [X] days of receiving your order. We will arrange a replacement or refund at no extra cost to you.
6. Cancellations & Order Modifications
- Orders can only be canceled or modified within 24 hours of purchase.
- Once the order has been processed, we are unable to make changes.
7. Contact Us
For any questions regarding returns and refunds, feel free to reach out to us:
📧 Email: [email protected]
📍 Website: www.adoesmode.com
Thank you for shopping with ADOESMODE! We appreciate your support. 💖